These Terms & Conditions govern the use of the Band Box Dry Cleaners website and the services provided through our stores and online platform. By accessing our website or availing any of our services, you agree to comply with the terms outlined below.

1. About Us

Band Box Dry Cleaners (“we”, “us”, “our”) provides professional dry cleaning, laundry, and dyeing services through its physical outlets and via its website https://staging.bandboxdrycleaners.com.np/.

2. Services Offered

We provide the following services:

• Dry Cleaning

• Laundry & Ironing

• Dyeing Services

• Express (45-Minute) Service

• Collection and Delivery Services (where applicable)

All services are subject to garment condition, fabric type, and feasibility upon inspection.

3. 45-Minute Express Service

• The 45-minute service time starts only after the garments are received at one of our Band Box Dry Cleaners stores, not at the time of pickup request or order placement.

• Express service availability depends on garment type, fabric, condition, and store workload.

• Certain garments may not qualify for express service due to special care requirements.

• Delays caused by factors beyond our control will not be considered a service failure.

4. Pricing & Estimates

• Prices displayed on our website are indicative and range-based only.

• Final pricing depends on:

  • Fabric and material type

  • Garment condition

  • Stains, damages, or special treatment required

• Final prices are determined only after physical inspection of the garments at our store or upon collection.

• Customers will be informed of the final payable amount before processing begins.

5. Inspection & Approval

• All garments are inspected before cleaning.

• Any existing stains, damages, discoloration, or wear and tear may be noted during inspection.

• Band Box Dry Cleaners is not responsible for issues arising from pre-existing conditions.

6. Collection & Delivery

• Collection and delivery services are subject to availability and service area coverage.

• Delivery timelines may vary depending on service type and garment complexity.

• Customers are responsible for ensuring correct pickup and delivery details.

7. Payments

• Payments must be completed as per the final invoice shared after inspection.

• Services may not be processed or delivered until payment is confirmed.

8. Dyeing Services Disclaimer

• Dyeing results may vary depending on fabric type, original color, fabric condition, and previous treatments.

• Exact color matching is not guaranteed.

• Once dyeing services are approved and processed, refunds will not be provided.

9. Limitation of Liability

• While utmost care is taken, Band Box Dry Cleaners shall not be liable for:

  • Normal wear and tear

  • Shrinkage, color loss, or damage due to fabric nature or manufacturer defects

  • Items left uncollected beyond a reasonable period

• Liability, if any, shall be limited to the service value of the garment.

10. Website Usage

• Content on https://staging.bandboxdrycleaners.com.np/ is for informational purposes only.

• Unauthorized use, reproduction, or misuse of website content is prohibited.

11. Changes to Terms

Band Box Dry Cleaners reserves the right to modify these Terms & Conditions at any time without prior notice. Updated terms will be published on the website and will be effective immediately.

12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Nepal.

13. Contact Information

For queries or support, please contact us through the official contact details provided on our website.